Cade Lucas
Wyndham has recorded its second highest satisfaction rating on record and the highest among residents of any western suburbs council.
According to the 2023/24 Annual Community Satisfaction Survey, Wyndham residents gave their council a seven out of 10 for their performance over the past 12 months, just below it’s highest ever score of 7.2 in 2015/16.
The score represents an eight per-cent increase on last year’s result of 6.6 and is above the long-term average of 6.7.
Wyndham not only achieved the highest rating of any council in the western suburbs, but of any council in Melbourne’s growth areas and one of the highest in the city overall.
Unsurprisingly, Wyndham mayor Jennie Barrera was thrilled with the outcome.
“When Wyndham City adopted our Wyndham 2040 Community Vision at the start of
this council term, our community told us what was important and the results from
this year’s Annual Community Satisfaction Survey demonstrate that we’ve listened
and we’ve delivered,” Cr Barrera said.
The survey recorded significant increases in satisfaction in the delivery of
maintenance and repairing local roads (up 18 per cent), traffic management (up 10
per cent), sleep/settling programs (up 16 per cent), dealing with dumped rubbish (up
13 per cent) and the provision and maintenance of public toilets (up 13 per cent).
“This reflects Wyndham City’s focus on getting the important things right – including
service delivery, governance and leadership, and providing our residents with the
facilities they need, close to home,” Cr Barrera said.
“Importantly, none of Council’s 46 services declined in their satisfaction ratings
during 2023/24, and all services deemed of high importance obtained an excellent or
very good score.”
Wyndham also ranked the highest among surrounding councils for maintaining
community trust and confidence; community consultation and engagement; and
representation, lobbying and advocacy, results Cr Barrera was especially proud of.
“The average satisfaction across all indicators is up by an average of 10 per cent, including an 11 per cent increase in satisfaction for community consultation and engagement.”
The full results are available at: www.wyndham.vic.gov.au/population-research-and-
surveys
