Lending a hand during busy period

Australia Post's One Team program allows Support Centre team members to lend a hand in other areas during the busy period. (Supplied)

Australia Post Support Centre team members will be rolling up their sleeves to help manage increased parcel volumes during the sales and Christmas period.

Having hired thousands of additional team members during the seasonal recruitment drive, the Australia Post One Team program provides Support Centre team members with the opportunity to help out their frontline colleagues during their busiest time of the year.

Australia Post people and culture executive general manager Susan Davies said last year, more than 1400 people enrolled in the program.

“This is a great opportunity for our Support Centre teams to get stuck in, assist our frontline teams and experience first-hand how the delivery facilities and retail business hubs operate,” she said.

“The One Team program supports our frontline teams in delivering services for the community during Australia Post’s busiest period and does not replace any of the great work our frontline teams do every day.

“We’ve been running this program for a number of years and we’re expecting more team members than ever to put up their hand and take on a few shifts this year.”

The Australia Post One Team program encourages Support Centre team members to volunteer and commit to shifts during November and December, helping out with sorting parcels and letters, loading and unloading vans, as well as retail and over-the-counter service.