Wyndham residents will soon be able to report pot holes, broken playground equipment and other issues to council through an online request app that is under development.
The council is set to launch its request app in the next six to eight weeks. It will allow residents to lodge service complaints and the like in a quick, easy way.
Many Wyndham residents have been lodging complaints through the app Snap Send Solve, which allows its users to take a photo of a problem – such as a pot hole – and have it sent to the relevant council or body for resolution.
City life director Jenny McMahon said that while the council did not have an agreement in place with Snap Send Solve, it acted on any requests that came through.
However, the council was recently informed by Snap Send Solve that it would have to pay an annual $12,800 fee for the service to continue.
Ms McMahon said the council’s in-house app would offer residents and the council a more efficient service.
“We are unable to confirm how much the app will cost to develop and run,” she said. “However, we expect to be able to minimise this by developing it internally by utilising the great skills and abilities we have at council.”
In the meantime, requests can be logged via bit.ly/2fDOycb
