WYNDHAM Council needs to improve its community consultation and advocacy strategies, according to residents.
A total of 400 residents were interviewed between May and June as part of the Department of Planning and Community Development’s annual community satisfaction survey.
Residents were asked their opinions about the council’s community consultation, customer service, advocacy work, overall performance and direction.
Results in each category were ranked against other outer-metropolitan municipalities including Melton, Hume and Casey, and Victoria as a whole.
Wyndham scored slightly above average in the areas of customer service (72 per cent) and overall council direction (53 per cent).
But Wyndham was found to have less direction than other outer-metropolitan councils, which recorded an average of 55 per cent.
The council scored below state and outer-metropolitan group averages for community consultation (55 per cent), advocacy (54 per cent) and overall performance (61 per cent).
Chief executive Kerry Thompson said the council would find it difficult to respond to its poor performance in the areas of advocacy and community consultation as the results did not include residents’ comments.
—Laura Little
