Greater Western Water (GWW) is hosting a series of customer care days in Wyndham across March.
Sessions will be held in Tarneit, Manor Lakes, Werribee, Truganina and Point Cook, being delivered by employees in community centres, libraries and neighbourhood hubs.
The customer care days come as many customers of the company have experienced billing delays.
GWW general manager for customer experience Terence Alvares said it is a form of being proactive in its community engagement.
“We know that our community comes from all walks of life, cultures and backgrounds,” Mr Alvares said.
“That’s why we are making sure we are covering as many locations and community hubs across our service region.”
The sessions will be hosted in English and several other languages to reach as many customers as possible.
Dates and locations are as follows.
The Tarneit Community Learning Centre from 11am–3pm on Friday 6 March and Saturday 7 March.
The Manor Lakes Community Learning Centre from 11am-3pm on Tuesday 10 March.
The Wyndham Community and Education Centre in Werribee from 11am–3pm on Monday 16 March.
Arndell Park Community Centre in Truganina from 11am–3pm on Tuesday 17 March.
The Wyndham Park Community Centre in Werribee from 11am–3pm on Monday 23 March.
The Saltwater Community Centre in Point Cook from 11am–3pm on Thursday 26 March.
For more or to book a session, visit: https://www.gww.com.au/contact/contact/getting-support-person
