By Alesha Capone
Wyndham council has apologised to residents who have experienced problems with their weekly bin collection since last month.
The council swapped to a new kerbside waste collection services contractor, Cleanaway Pty Ltd, on December 5.
The seven-year contract is worth $182.87 million, subject to compliance with the general conditions of the contract.
Since Cleanway took over Wyndham’s rubbish collection service, several residents have taken to social media to report problems with their bin collection.
This has included bins being missed, bins being emptied days later than the expected collection date and rubbish being left behind on nature strips.
Wyndham council city operations director Stephen Thorpe said “everything possible is being done” to ensure collections are back on track.
“We apologise to residents for the inconvenience and thank them for their patience as we work through these teething problems,” he said.
“Over 99 per cent of bins are being collected on time and we are working hard to get that as close to 100 per cent as possible.
“It takes several collection cycles for a new service provider to train their staff and refine their routes to collect all bins on time.”
Mayor Adele Hegedich posted about the bins issue on Facebook on January 7.
“I have heard from residents who are frustrated about their bins not being collected recently,” Cr Hegedich wrote.
“I want to thank you all for your patience while we work through our new kerbside waste collection contract.”
Cleanaway was contacted for comment.
