Victorians shopping for printed dressmaking fabrics are being warned against buying from the Barwon Heads-based retailer Nerida Hansen.
Consumer Affairs Victoria has been contacted more than 120 times in the past 12 months about Hansen and her businesses.
Several customers have reported losing hundreds of dollars when the fabrics they ordered were not delivered or refunded. In total, consumers claim to have lost more than $30,000.
Hansen has operated online under a range of business names, including Indigo Palm, The Kind Merch Co, Nerida Hansen Fabrics, Rebel Quilts, Australian Surface Art Collective, Fabric and Design and Nerida Hansen Print and Textiles.
She currently sells products through iamncreative.com and promotes her business on Instagram at @neridahansencreative.
Customers have claimed Hansen accepted payment but failed to supply goods on time, or at all, cancelled orders without notice and did not provide refunds when asked.
Consumer Affairs Victoria is actively investigating.
If you’ve had a bad experience with Hansen or her businesses, submit a complaint at: https://www.consumer.vic.gov.au/contact-us/resolve-your-problem/general-complaint or call 1300 55 81 81.
