CARING LOTUS
Established by Kerry Bolton in 2021, Caring Lotus is a dedicated NDIS provider that goes above and beyond to provide personalised, comprehensive support services to people with disabilities.
Knowing that its clients and support workers often experience isolation, Caring Lotus organises regular events to bring them together, creating a sense of community, inclusion and belonging. These events include an anniversary party for staff, clients and their families, and frequent get-togethers at the local coffee shop.
As well as giving support workers thorough training to help them understand their clients’ unique needs, preferences and goals, Caring Lotus embraces innovation through a number of initiatives designed to help it provide truly tailored care. For example, it matches its support workers with clients who share similar interests and passions, leading to stronger and more personal connections.
It also works closely with occupational therapists and other professionals to improve clients’ overall wellbeing, and runs local business initiatives where clients can work alongside support staff to gain useful skills, earn an income, and feel a sense of accomplishment.
Perhaps most importantly, Caring Lotus champions autonomy by encouraging and empowering its clients to make decisions about their care and what it means to live their best lives.
What the judges said …
“Caring Lotus provides exceptional customer service to the most vulnerable people in our society, giving them dignity and a sense of belonging. Through personalised care, social activities, and events, Kerry ensures each individual feels valued and connected. Her commitment to excellence extends to her staff, who are empowered with an app that provides instant access to information, enabling caregivers to answer any client question promptly. Thoughtful touches such as birthday cards, thank-you notes and welcome packs add an extra layer of care and warmth, making Caring Lotus truly exceptional and a worthy winner of the Excellence in Customer Service Award.“
